Shipping and Returns Policy
Please allow 1-3 business days for orders to ship. (not including Mondays and some weekends) Drop shipment orders may take longer to ship. You will recieve a order conformation email and a shipment email. The Shipment email does not mean that the package has been picked up by the selcetd carrier. The shipment notification means that the order has been printed, a tracking number has been assigned, and that the order is being proccesed. ( Packed / waiting for carrier pickup) This is why we say to please allow 1-3 days for your order to show tracking updates as it may not go out the same day the label is created!
NEW DROPS! When we release a new drop, we gets hundreds and hundreds of orders and always drop on a Friday, so we do not pack orders over the same weekend as we need to sort and prep all orders that come in. With that, please expect your order to ship within 4-5 days from the following Monday of a new drop as it takes us alot of time to pack and print the orders and get everything organized so that you reicve your package as fast as we can with the least amount of shipping issues!
International Buyers may be subject to taxes and customs fees depending on the country. We are not responsible for any extra fees that occurred on the package.
If you choose not to pay the taxes/fees, the package is unclaimed, or the address provided is undeliverable and the package is returned to us, we will gladly refund you for the purchased products but shipping will not be refunded!
Also, due to current restrictions and regulations of COVID-19, we are not accepting returns of merchandise from international orders! If you are requesting a refund, we can make some exceptions BUT, only a refund on the item/s will be issued, NO SHIPPPING. Also, we can not cancel international orders after they have shipped! Please make sure you are positive on sizing or any other options when placing an order!
If you have any questions please email "support@shopjimmyo.com"
Please also be aware that due to COVID-19 we can not guarantee delivery dates for all international orders. These conditions are out of our control once an order has been shipped out! The standard lead time is typically 2-3 weeks.
Once an order has shipped, it can not be canceled! If you are in the United States, you will be sent a return label for your order and will receive a refund once the items have been returned and checked over. If any items are missing or damaged, you will be charged the difference for the missing item(s) or charged a restocking fee of up to 20%.
MERCH RETURNS:
We cannot accept any international returns or returns from APOs, FPO's or DPO's. All domestic returns/exchanges must be made within 14 days of receiving your order. HOWEVER, we cannot guarnatee that we will have the item instock that you wish to exchange for.
If you recieve a damaged or defective product, you must contact us and send photos of the product within 2 days of recieving your pacakge.
Exchanges: We will provide you with a return label. We will start the refund process and or start shipping out the replacement item that wished to be exchanged for after the provided return label shows tracking information. ( Again, we cannot guarnatee that we will have the item instock that you wish to exchange for if that is what you would like to do )
We have the right to refuse any return or exchange.
We do not accept returns or exchanges on clothing that you shrink/damage in the laundry or from normal wear.
Damaged/Defective: If an item is missing or damaged from your order you will be refunded for that item as long as it is reported to us within 2 days of receiving you order. You must return the damaged or defective product to us before receiving a full refund, (we will provide the return label) or, if you'd like to keep the product, we will offer a partial refund on the order.
LIMITED EDITION ITEMS:
All limited edition/Limited run products follow the same guidelines under merch returns other than that exchanges are not accepted due to limited and or sold out inventory.
NARDI:
Nardi products that are in stock take 1-3 days to ship. (excluding weekends) Nardi parts and accessories that need to be special ordered take 6-12 months.
There is a 15% restocking fee on all canceled Nardi orders!
NO EXCEPTIONS!
Most Nardi products have a 30-day return window, but it varies by item. Please contact support@shopjimmyo.com to find out the return policy on the item you would like to purchase. All returned Nardi products will be subject to a 15% restocking fee and the buyer is responsible for return shipping. You may provide your own label or we can provide one and take the difference from your total return once approved by Nardi. All products need to be still in new, resalable condition and returned in the same manner as originally shipped (product inside product box/packaging, product box/packaging inside the shipping box). All steering wheels must be unregistered.
ALL OTHER PARTS ORDERS:
All in stock parts are returnable within 14 days of the date in which they are received by the customer, and are subject to a restocking fee of 15-25%. NO EXCEPTIONS!!
It takes 1-2 days to process a return authorization and to provide you with a return label. The returned item(s) will be inspected before any refund is issued. If we find the item is not in a new or like new, re-sellable condition, the restocking fee may be increased, or, if the item cannot be resold, it will be sent back to the customer with no refund.
All sales of SPECIAL ORDER parts are FINAL and NON-REFUNDABLE!
PRE-ORDER POLICY:
We put pre-order information everywehre when an item is a PRE-ORDER. Please pay attention! If you miss that info , its on you! Pre-order sales are FINAL! Make sure you check sizing and quanities before placing your order!! Remember that when you place an order for a pre-order item ALONG with other merch, they do not ship separatley. ALL PRODUCTS GET SHIPPED TOGETHER (This exlcudes drop ship items like parts and link products)
